Shipping & Returns

Shipping

Shipping options can be estimated in your cart, or will be calculated at checkout. Options are based on the ship-to address provided and are subject to change without notice as we refine our shipping processes and carriers.

  •  Standard Shipping
    • USPS Priority, USPS First Class, FedEx Ground, and FedEx Home Delivery services.
    • Standard orders placed before 2:00 PM Central Time usually ship the same day in non-peak periods. During periods of high order volumes, orders may take up to 3 business days to process.
  • Expedited Shipping
    • FedEx Express Saver, 2 Day, and Overnight services.
    • Expedited orders placed before 12:00 PM (Noon) Central Time will ship the same day.
  • International Shipping
    • FedEx International Economy and Priority services.
    • Customer is responsible for any import duties and taxes upon delivery.
    • International orders may take up to 3 business days to process.

Tracking information, if available, is automatically sent via email to address on file after a package has shipped. 

To estimate shipping times to your location from our warehouse near Dallas, TX please see the maps below. Most items will ship from our Texas warehouse, but depending on stock levels and ship-to location, some orders may be fulfilled through Amazon. 

USPS Priority Map:

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FedEx Ground Map:

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Tax Exempt Order Status

Only orders placed in Texas will be subject to sales tax. For tax exempt orders please create your user account and email a copy of your tax exempt form to sales@revrobotics.com then wait for confirmation that your account is listed as tax exempt before placing an order.  Orders placed in Texas before tax exempt status is confirmed will automatically have sales tax applied. 

Purchase Order Process

There is a $150 minimum for purchase orders and payment terms are net 30. Typical processing time for purchase orders is 1-2 days. For a copy of our W9 please click here

If you would like to order using a PO please see our PO specific page located at http://www.revrobotics.com/purchase-orders/

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

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