SHIPPING POLICIES
REV Robotics facilities are closed on weekends and holidays. If you place an order during these times, it will be added to our shipping queue on the next available business day.
All purchases are processed and shipped from REV Headquarters in Carrollton, Texas. Our operating days are Monday through Friday, excluding public holidays observed in the USA. Orders placed after 12 PM (GMT+8) on Monday through Friday, as well as on weekends or holidays, will be processed on the next business day.
Shipping services and transportation costs can be estimated in your cart and will be finalized at checkout. Available carriers and shipping service levels are determined by the shipping address provided; we are unable to ship to P.O. Box addresses. These options may also change as we refine our shipping processes and carriers.
Once your order has shipped, a notification will be sent to the email address associated with your order.
Order Processing: Shipping Options Missing
If you do not see the expected shipping options at checkout, please check the following:
• Incorrect Delivery Address: the provided delivery address may be incorrect, or our shipping carriers may not recognize it as a valid address. Please double-check your delivery address for accuracy and try again.
• Order Weight Limit: your cart total may exceed our shipping weight limit. For assistance, please contact sales@revrobotics.com.
Restricted Items & Hazardous Goods
All customers are responsible for confirming with their destination country regarding the import of any hazardous or restricted goods included in their order. REV Robotics cannot assume responsibility for items restricted by various countries. Such restrictions may lead to refusal or delays by the country's customs.
SHIPPING CARRIERS
USPS / APO/FPO/DPO Standard Shipping
• Services: First Class, Priority Mail, First Class & Priority International, APO/FPO/DPO.
• Orders cannot be shipped via USPS for orders over $100.
• Orders containing our Li-ion batteries cannot be shipped via USPS to international destinations.
• Orders containing Li-ion & Ni-MH batteries cannot be shipped to China or APO/FPO/DPO addresses.
• All customers are solely responsible for applicable VAT, duties, taxes, customs brokerage, and any other fees incurred during importing.
• Transit times are calculated based on business days and geographical location, commencing on the day the order is shipped.
• During periods of high order volume, processing may take up to three business days before orders are shipped.
• This service may take up to 45 days to deliver. USPS is unable to conduct a trace during the 45-day grace period.
• REV Robotics cannot assume responsibility for lost or undelivered shipments through USPS.
FedEx / UPS Shipping
• P.O. Box addresses are not accepted as a ship-to by FedEx / UPS.
• Expedited orders placed before 12:00 PM (CT) will ship the same day.
• Expedited orders placed after 12:00 PM (CT) are not guaranteed to ship the same day.
• Transit times are calculated based on business days and geographical location, commencing on the day the order is shipped.
• During periods of high order volume, processing may take up to three business days before orders are shipped.
• REV Robotics cannot assume responsibility for lost or undelivered shipments through FedEx / UPS.
FedEx / UPS International Shipping
• P.O. Box addresses are not accepted as a ship-to by FedEx / UPS.
• International orders may take up to 3 business days to process.
• All customers are solely responsible for applicable VAT, duties, taxes, customs brokerage, and any other fees incurred during importing. These may be collected by FedEx / UPS or Customs Authorities upon delivery; contact FedEx / UPS or your local customs office for details.
• REV Robotics cannot assume responsibility for lost or undelivered shipments through FedEx / UPS.
Customs, Duties & Taxes
All customers are solely responsible for applicable import charges (VAT, duties, taxes, customs brokerage, and any other fees incurred during the time of importing goods). These may be collected by FedEx / UPS or Customs Authorities upon delivery. We recommend contacting FedEx / UPS or your local customs office for more details.
Options to pay your import charges with FedEx online:
Incomplete or Damaged Orders
Upon arrival, please thoroughly inspect your shipment for any discrepancies. If you find any shortages or damaged goods, please document them immediately, including photos of both the carton and the damaged items. After documentation, notify REV Robotics at sales@revrobotics.com within 24-48 hours, including your order number, tracking number, and a clear description of the issue.
Delays & Force Majeure
Delays arising from customs inspections, natural disasters, government restrictions, carrier backlogs, or other unforeseen circumstances are beyond our control. In such situations, we will make every effort to assist; however, we cannot guarantee specific delivery times.
Tracking & Transit Time
Tracking information, if available, is automatically emailed to the address on file after a package has shipped. To estimate transit times to your location from our warehouse near Dallas, TX, see the maps below. Estimated transit times are not guaranteed for standard or international shipping methods. Most items ship from our Texas warehouse, but depending on stock levels and ship-to location, some orders may be fulfilled by REV through Amazon.
USPS Priority Map
FedEx Ground Map
UPS Ground Map
