REV Robotics warranties that its products will be free from manufacturing defects at the time of receipt, and under normal use and conditions for 30 days after receipt, as long as the products are purchased directly from REV Robotics or through an authorized reseller or partner. To determine if a reseller or partner is authorized, please email [email protected].
It is the responsibility of the customer to properly inspect and test the products upon receipt and report any manufacturing defects to REV Robotics in writing, preferably by email to [email protected], within 30 days of receipt of the product. Before issuing a return, REV Robotics may provide troubleshooting steps and ask for additional information to determine if the issue can be resolved remotely.
This limited warranty does not cover damage, defects, or other product failures caused by abuse or misuse, improper care or storage, unauthorized repair, failure to follow instructions, or damage from normal wear and tear after 30 days of receipt.
If manufacturing defects becomes apparent more than 30 days after the receipt of the product, first contact [email protected] to determine if the issue can be resolved. If the issue cannot be resolved, REV Robotics will provide instructions to return the item for further inspection. The purchaser is responsible for shipping charges associated with the warranty return more than 30 days after receipt of the product.
You may return most new, unopened items within 30 days of receipt of the product for a full refund. The customer will pay for the shipping cost when the return is for the customer’s convenience.
If you need to return an item, please email [email protected] with your order number and details about the product(s) you would like to return. We will respond quickly with instructions for how to return items from your order. Returns sent without contacting [email protected] prior to shipping will not be honored.
Errors by REV Robotics in shipping (i.e. you receive an incorrect product or the wrong quantity of a product) should be reported ASAP to [email protected], and we will make every reasonable effort to correct the situation.
If a product is received damaged or defective, please see our warranty policy above, and contact [email protected] within 30 days of the receipt of the product.
When returning items, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Contact [email protected] with details about the issue. Many issues can be resolved remotely without needing to send the Hub back.
If the REV support team is unable to resolve the issue remotely, the damaged Hub will need to be returned to REV. A Control Hub Repair Service or Expansion Hub Repair Service should be purchased BEFORE sending back the damaged Expansion Hub.
In general, we recommend purchasing this repair service separately from other items. If you wish to purchase additional items to be shipped with the refurbished Hub, you may add those items to the order, but those items will not ship until the damaged Control or Expansion Hub is received. Please note that we do NOT accept POs for the repair service, or for any orders containing the repair service.
1621 West Crosby Road
Carrollton TX, 75006
Within the box, include the following items:
- Damaged Hub
- A printout of the order confirmation from the Hub Repair Service purchase
- Notes about the reason for the repair
- Please do not include any other parts (cables, sensors, etc)
A refurbished Hub will be sent by REV to the shipping address specified on the "Control Hub Repair Service" or “Expansion Hub Repair Service” order. Refurbished units will be sent with the method and speed selected for the repair service during checkout, and will typically be sent the following business day (potentially up to two business days during periods of high order volume) after the original, damaged Hub has been received by REV.