Shipping Policies

REV Robotics facilities are closed on weekends and holidays. If you place an order during these times, it will be added to our shipping queue on the next available business day.
Please note that all purchases will be processed and shipped from REV Headquarters, Carrollton, Texas. Our operating days are Monday through Friday, excluding public holidays observed in USA. Orders placed after 12 PM (GMT+8) on Monday through Friday, as well as on weekends or holidays, will be processed on the next business day.

Shipping services and transportation costs can be estimated in your cart and will be finalized at checkout. Please note that the available carriers and shipping service levels are determined by the shipping address provided; we are unable to ship to P.O. Box addresses. These options may also be subject to change as we refine our shipping processes and carriers.
Once your order has been processed and shipped, a notification will be sent to the email address associated with your order.

Order Processing - Shipping Options Missing

If you do not see the expected shipping options at checkout, please check the following:

Incorrect Delivery Address: The provided delivery address may be incorrect, or our shipping carriers may not recognize it as a valid address. Please double-check your delivery address for accuracy and try again.
Order Weight Limit: Please note that your cart total may exceed our shipping weight limit. For assistance with processing your order, please contact sales@revrobotics.com.

Restricted Items and Hazardous Goods

Please note that all customers are responsible for confirming with their destination country regarding the import of any hazardous or restricted goods included in their order.
REV Robotics cannot assume responsibility for items restricted by various countries. Such restrictions may lead to refusal or delays by the country's customs.

USPS / APO/FPO/DPO Standard Shipping Service

Services: First Class, Priority Mail, First Class & Priority International, APO/FPO/DPO
Orders cannot be shipped via USPS for orders over $100 via USPS
Orders containing our Li-ion batteries cannot be shipped via USPS to international destinations.
Orders containing Li-ion & Ni-HM batteries cannot be shipped to China or APO/FPO/DPO addresses.
Please note that all customers are solely responsible for applicable VAT, duties, taxes, customs brokerage, and any other fees incurred during the time of importing goods.
Transit times are calculated based on business days and geographical location, with the selected transit time commencing on the day the order is shipped.
During periods of high order volumes, processing may take up to three business days before orders are shipped.
REV Robotics cannot assume responsibility for lost or undelivered shipments through USPS.

FedEx Expedited Shipping Service

PO Box addresses are not accepted as a ship-to by FedEx.
FedEx 2 Day and Overnight services.
Expedited orders placed before 12:00 PM (CT) will ship the same day.
Expedited Orders placed after 12:00 PM (CT) are NOT guaranteed to ship the same day.
Transit times are calculated based on business days and geographical location, with the selected transit time commencing on the day the order is shipped.
During periods of high order volumes, processing may take up to three business days before orders are shipped.
REV Robotics cannot assume responsibility for lost or undelivered shipments through FedEx.

FedEx International Shipping

PO Box addresses are not accepted as a ship-to by FedEx.
Services: FedEx International, FedEx Economy International
International orders may take up to 3 business days to process.
Please note that all customers are solely responsible for applicable VAT, duties, taxes, customs brokerage, and any other fees incurred during the time of importing goods.
These may be collected by FedEx or Customs Authorities upon delivery. We recommend contacting FedEx or your local customs office for more details.
REV Robotics cannot assume responsibility for lost or undelivered shipments through FedEx.

Customs, Duties & Taxes

Please note that all customers are solely responsible for applicable import charges (VAT, duties, taxes, customs brokerage, and any other fees incurred during the time of importing goods). These may be collected by FedEx or Customs Authorities upon delivery. We recommend contacting FedEx or your local customs office for more details.

Options to pay your Import charges with FedEx online

1. Go to https://c2p.clearance.fedex.com/duty-tax/ui/public/en-de/payment/trknbr
2. Enter your tracking number in the designated field.
3. Select the county destination of your tracking number. Click “Next”
4. You will be redirected to the “Duties, Taxes, and Fees” page, where your charges will be displayed.
5. Enter your email address and click” Accept and Proceed.”
6. Enter your credit card or PayPal information to complete the payment.
7. FedEx will email the payment confirmation to the email address you provided.

Incomplete or Damaged Orders

Upon arrival, please thoroughly inspect your shipment for any discrepancies. If you find any shortages or damaged goods, please document them immediately, including taking photos of both the carton and the damaged items.
After documentation, please notify REV Robotics at sales@revrobotics.com within 24-48 hours. In your notification, include all relevant details such as your order number, tracking number, and a clear description of the issue.

Delays & Force Majeure

Delays arising from customs inspections, natural disasters, government restrictions, carrier backlogs, or other unforeseen circumstances are beyond our control. In such situations, we will make every effort to assist; however, we cannot guarantee specific delivery times.

Tracking & Transit Time

Tracking information, if available, is automatically sent via email to address on file after a package has shipped.
To estimate transit times to your location from our warehouse near Dallas, TX please see the maps below. Estimated transit times are not guaranteed for standard or international shipping methods. Most items will ship from our Texas warehouse, but depending on stock levels and ship-to location, some orders may be fulfilled by REV through Amazon.